Frequently Asked Questions
What is the temperature like in Cancun?
Cancun is blessed with warm tropical weather year round and there really is no bad time to enjoy your Cancun vacation.
During February and March, the average high temperature is in the mid 80s degrees F, with evening temperatures in the 70s degrees F. During this time, we may experience the tail-end of Cancun's rainy season. Although it is possible that it may rain for a few days in a row, the rain usually last for a short period of time. These short rains are actually incredibly refreshing as they clear the air and the humidity drops.
What should I pack?
Dress is casual. Pack like you would for a summer vacation.
What documents will I need to enter Mexico?
US citizens need to show proof of citizenship with a valid government issued photo ID AND passport. Your name on your passport must match your airline tickets. Because of recent heightened security at the airport, there are new limitations on carry-on items allowed through security. We encourage you to visit http://.tsa.gov to learn which items are prohibited for travel. You will also need to bring your hard copy airline tickets to the airport for check-in. Your tickets will be included in your confirmation packet that you will receive approximately two weeks prior. Please do not pack travel documents in checked luggage.
What is the Time Zone in Cancun?
Cancun's Time Zone is CST (Central Standard Time).
What is the Currency in Cancun?
The official currency of Mexico is the peso, but many places along the Riviera Maya accept dollars. Credit cards are often not accepted in small establishments so it is wise to travel with cash or travelers checks. In Playa del Carmen there are banks, automatic tellers (where one can withdraw cash from some international credit cards) and many money exchange offices. The other large towns also have many money exchange offices. Some bills you receive, may be stated in pesos. To help you convert your total in dollars, the current exchange is:
1.00 USD (United States Dollar) = 13.8174 MXN (Mexico Pesos)
Will My Cell Phone Work in Mexico?
Using your cell phone outside the U.S. can't get very costly if you aren't careful. There are ways to help eliminate this , so please read this section carefully if you plan on making calls while in Cancun!
- To dial FROM Mexico TO USA: Dial 001 + area code + phone number
- To dial FROM USA TO Mexico: Dial 011 + 52 + 55 + phone number
You should receive decent cell phone coverage in Mexico, however, we encourage you to call your cell phone provider to ask about your coverage in Cancun. You will want to make sure you enable ROAMING in Cancun, and ask your cell phone provider what roaming charges will apply to your plan, and/or if you can arrange a temporary plan while in Mexico.
Is there Internet Connection on Property?
Wireless Internet access is available in the hotel rooms and throughout the property.
How can I get around?
Arrangements for taxis and rental cars are available on property for your convenience. Driving in Cancun can be difficult due to the freeway and road layouts, so it is encouraged that you utilize public/private transportation if you are looking travel off property. Transportation booked on-site can be arranged through the Hospitality desk or through the concierge/tour desks on property.
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